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The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents
16 references·1 citing·51 second hopsampled
The Chatbot Usability Scale: the Design and Pilot of a Usability Scale for Interaction with AI-Based Conversational Agents (2021)The Chatbot Usability Scale: the Design a…How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design (2020)How Should My Chatbot Interac…Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions (2019)Humanizing chatbots: The effe…Chatbots and Conversational Agents in Mental Health: A Review of the Psychiatric Landscape (2019)Chatbots and Conversational A…Chatbot e-service and customer satisfaction regarding luxury brands (2018)Chatbot e-service and custome…Why People Use Chatbots (2017)Why People Use ChatbotsEvaluating Quality of Chatbots and Intelligent Conversational Agents (2017)Evaluating Quality of Chatbot…Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial (2017)Delivering Cognitive Behavior…The return of the chatbots (2016)The return of the chatbotsSmartphone-Based Conversational Agents and Responses to Questions About Mental Health, Interpersonal Violence, and Physical Health (2016)Smartphone-Based Conversation…Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters (2014)Virtual Customer Service Agen…Trust in a specific technology (2011)Trust in a specific technologyPreferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement. (2009)Preferred reporting items for…Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement (2009)Preferred Reporting Items for…Answering the Call for a Standard Reliability Measure for Coding Data (2007)Answering the Call for a Stan…Service loyalty (2002)Service loyaltyThe measurement of user information satisfaction (1983)The measurement of user infor…Decoding the ChatGPT mystery: A comprehensive exploration of factors driving AI language model adoption (2023)Decoding the ChatGPT mystery:…Strengthening the Reporting of Observational Studies in Epidemiology (STROBE): Explanation and Elaboration (2007)The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration (2009)The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration (2009)The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate healthcare interventions: explanation and elaboration (2009)Rayyan—a web and mobile app for systematic reviews (2016)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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New York: Holt, Rinehart and Winston, 1973. 741 + xx pp. $13.95 (1974)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The PHQ-9 (2001)Using thematic analysis in psychology (2006)An Empathy-Driven, Conversational Artificial Intelligence Agent (Wysa) for Digital Mental Well-Being: Real-World Data Evaluation Mixed-Methods Study (2018)Human resource management in the age of generative artificial intelligence: Perspectives and research directions on ChatGPT (2023)Building Brand Community (2002)Who interacts on the Web?: The intersection of users’ personality and social media use (2009)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents (2020)What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry (2021)Personalization in personalized marketing: Trends and ways forward (2022)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)Norm theory: Comparing reality to its alternatives. 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References

  • 2009Preferred reporting items for systematic reviews and meta-analyses: the PRISMA Statement.48,853 cited
  • 2009Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement37,718 cited
  • 2007Answering the Call for a Standard Reliability Measure for Coding Data4,270 cited
  • 2017Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial3,127 cited
  • 1983The measurement of user information satisfaction1,829 cited
  • 2002Service loyalty1,617 cited
  • 2011Trust in a specific technology1,248 cited
  • 2019Chatbots and Conversational Agents in Mental Health: A Review of the Psychiatric Landscape1,156 cited
  • 2019Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions1,145 cited
  • 2018Chatbot e-service and customer satisfaction regarding luxury brands1,105 cited
  • 2017Why People Use Chatbots788 cited
  • 2020How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design684 cited
  • 2016The return of the chatbots554 cited
  • 2017Evaluating Quality of Chatbots and Intelligent Conversational Agents533 cited

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2014
Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters
449 cited
  • 2016Smartphone-Based Conversational Agents and Responses to Questions About Mental Health, Interpersonal Violence, and Physical Health422 cited
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    • 2023Decoding the ChatGPT mystery: A comprehensive exploration of factors driving AI language model adoption106 cited