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HOW NET PROMOTER SCORE RELATES TO ORGANIZATIONAL GROWTH · Study

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ArticleHOW NET PROMOTER SCORE RELATES TO ORGANIZATIONAL GROWTH

Nandhini Rajasekaran2018

Article2018

HOW NET PROMOTER SCORE RELATES TO ORGANIZATIONAL GROWTH

Nandhini Rajasekaran · N Dinesh

18 citations·0/0 files stored·IJCRT - International Journal of Creative Research Thoughts (IJCRT)

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Customer Service Quality and Loyalty Employee Performance and Management Digital Marketing and Social Media

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2003The one number you need to grow.2007The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share‐of‐wallet 2011The Ultimate Question 2.0 : How Net Promoter Companies Thrive in a Customer-Driven World 2008A holistic examination of Net Promoter 2005Advocacy drives growth 2006Approaches to the Measurement and Management of Customer Value

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Year2018

Typearticle

Published2018-04-01

VenueIJCRT - International Journal of Creative Research Thoughts (IJCRT)

Languageen

Citations18

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ShelfCustomer Service Quality and Loyalty

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openalex_workW3188345247

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