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Online retailer cold chain physical distribution service quality and consumers: evidence from China during the COVID-19 pandemic
16 references·0 citing·39 second hop
Online retailer cold chain physical distribution service quality and consumers: evidence from China during the COVID-19 pandemic (2021)Online retailer cold chain physical distr…Timely mental health care for the 2019 novel coronavirus outbreak is urgently needed (2020)Timely mental health care for…The psychological impact of quarantine and how to reduce it: rapid review of the evidence (2020)The psychological impact of q…Study of knowledge, attitude, anxiety & perceived mental healthcare need in Indian population during COVID-19 pandemic (2020)Study of knowledge, attitude,…Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak (2020)Competing during a pandemic? …Investigating logistics service quality in omni-channel retailing (2017)Investigating logistics servi…The customer consequences of returns in online retailing: An empirical analysis (2012)The customer consequences of …Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…Therapeutic Songwriting in Music Therapy (2008)Therapeutic Songwriting in Mu…The conceptual domain of service loyalty: how many dimensions? (2007)The conceptual domain of serv…Feelings and phenomenal experiences (2007)Feelings and phenomenal exper…Educational Research: Quantitative, Qualitative, and Mixed Approaches (2007)Educational Research: Quantit…Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Mixed Methods Research: A Res…Good practice in the conduct and reporting of survey research (2003)Good practice in the conduct …Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …Asymptotically distribution‐free methods for the analysis of covariance structures (1984)Asymptotically distribution‐f…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…The expression of the emotions in man and animals. (1872)Availability: A heuristic for judging frequency and probability (1973)Feeling and thinking: Preferences need no inferences. 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References

  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
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2017
Investigating logistics service quality in omni-channel retailing
301 cited
  • 2012The customer consequences of returns in online retailing: An empirical analysis262 cited
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