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Examining the Factors that Influence Consumer Satisfaction with Online Food Delivery in Klang Valley, Malaysia
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References

  • 2010Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry626 cited
  • 2003Customer service providers' attitudes relating to customer service and customer satisfaction in the customer-server exchange.426 cited
  • 2007An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector397 cited
  • 2020What Drives Customer Satisfaction, Loyalty, and Happiness in Fast-Food Restaurants in China? Perceived Price, Service Quality, Food Quality, Physical Environment Quality, and the Moderating Role of Gender394 cited
  • 2020Online food delivery services and behavioural intention – a test of an integrated TAM and TPB framework319 cited
  • 2006Why consumers hesitate to shop online129 cited
  • 2016Utilizing the Concept of Convenience as a Business Opportunity in Emerging Markets87 cited
  • 2019Analyzing the Relationship between Consumer Satisfaction and Fresh E-Commerce Logistics Service Using Text Mining Techniques84 cited
  • 2013Impact of Service Quality on Customer Satisfaction in Hotel Industry81 cited
  • 2013Customer Satisfaction Index – as a Base for Strategic Marketing Management77 cited
  • 2015Customer Satisfaction and Brand Loyalty in the Hotel Industry67 cited
  • 2011Effects of promotion on relationship quality and customer loyalty in the airline industry: The relationship marketing approach64 cited
  • 2019Price Promotions Cause Impatience

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53 cited
  • 2020E-Commerce Beyond the Pandemic Coronavirus: Click and Collect Food Ordering23 cited
  • Cited by

    • 2023Appraise the role of novelty-seeking on consumers’ satisfaction using online food delivery applications32 cited
    • 2024Understanding farmed salmon imports and e-commerce consumer satisfaction in China: A text mining approach13 cited