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Assessment of logistics service quality dimensions: a qualitative approach
16 references·1 citing·43 second hop
Assessment of logistics service quality dimensions: a qualitative approach (2021)Assessment of logistics service quality d…Investigating logistics service quality in omni-channel retailing (2017)Investigating logistics servi…Systematic methodological review: developing a framework for a qualitative semi‐structured interview guide (2016)Systematic methodological rev…Conducting content‐analysis based literature reviews in supply chain management (2012)Conducting content‐analysis b…LOGISTICS PERFORMANCE: EFFICIENCY, EFFECTIVENESS, AND DIFFERENTIATION (2010)LOGISTICS PERFORMANCE: EFFICI…A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature (2009)A Multi‐Dimensional Framework…Logistics service quality: a new way to loyalty (2008)Logistics service quality: a …A Content Analysis of the Content Analysis Literature in Organization Studies: Research Themes, Data Sources, and Methodological Refinements (2007)A Content Analysis of the Con…The qualitative research interview (2006)The qualitative research inte…Qualitative Interviewing (2nd ed.): The Art of Hearing Data (2005)Qualitative Interviewing (2nd…LOGISTICS SERVICE PERFORMANCE: ESTIMATING ITS INFLUENCE ON MARKET SHARE (2003)LOGISTICS SERVICE PERFORMANCE…Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …Conducting research literature reviews : from paper to the Internet (1998)Conducting research literatur…Measuring physical distribution service quality (1997)Measuring physical distributi…Qualitative Interviewing: The Art of Hearing Data (1996)Qualitative Interviewing: The…Measuring Physical Distribution Service Quality (1996)Measuring Physical Distributi…Content analysis in communications research (1952)Content analysis in communica…Instant food on your table: The role of logistics service quality dimensions in the adoption of instant online food delivery services (2025)Instant food on your table: T…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)On the contingent value of dynamic capabilities for competitive advantage: The nonlinear moderating effect of environmental dynamism (2013)The Measurement of Observer Agreement for Categorical Data (1977)Content Analysis: An Introduction to its Methodology. 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References

  • 1996Qualitative Interviewing: The Art of Hearing Data11,180 cited
  • 2006The qualitative research interview4,986 cited
  • 2016Systematic methodological review: developing a framework for a qualitative semi‐structured interview guide4,276 cited
  • 2009A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature3,255 cited
  • 2005Qualitative Interviewing (2nd ed.): The Art of Hearing Data1,954 cited
  • 2007A Content Analysis of the Content Analysis Literature in Organization Studies: Research Themes, Data Sources, and Methodological Refinements1,549 cited
  • 2012Conducting content‐analysis based literature reviews in supply chain management1,249 cited
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  • 1952Content analysis in communications research502 cited
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  • 1996Measuring Physical Distribution Service Quality371 cited
  • 1997Measuring physical distribution service quality329 cited
  • 2010LOGISTICS PERFORMANCE: EFFICIENCY, EFFECTIVENESS, AND DIFFERENTIATION318 cited
  • 2017Investigating logistics service quality in omni-channel retailing301 cited
  • 1998

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Conducting research literature reviews : from paper to the Internet
250 cited
  • 2008Logistics service quality: a new way to loyalty232 cited
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    • 2025Instant food on your table: The role of logistics service quality dimensions in the adoption of instant online food delivery services11 cited