Key Determinants Of The Public Transport User’S Satisfaction

Abstract

Socio-economic changes in society have an important impact on existence and functioning of public transport systems. In the long run, it is possible to monitor the reduction of transport performance in road public transport (especially regular) due to increase in individual transport. Road public transport, due to its current state, is losing attractiveness and competitiveness in relation to alternative modes of transport. In order to increase the satisfaction of public transport customers, stabilize transport performance, to acquire new customers. It is necessary to know the key determinants of the public transport user’s satisfaction. The aim of this contribution is to identify the key factors influencing the decision-making of current and potential passengers of suburban bus transport on the basis of the research conducted with the application of the mathematical and statistical apparatus (descriptive statistics, correlation analysis, texting of hypotheses using ChiSquare test and Fischer test). Authors largely dealt with the investigation of the dependence between the socio-demographic characteristics of the respondents and the intensity of the use of public transport. Interpreted results and formulated conclusions represent the current state of demand of the population for transport services and it can be considered as important determinants of future management decision of transport companies providing public transport services.

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