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The effect of e-service quality on e-loyalty mediated by e-trust and brand image variables
16 references·0 citing·45 second hop
The effect of e-service quality on e-loyalty mediated by e-trust and brand image variables (2021)The effect of e-service quality on e-loya…Motives of customers’ e-loyalty towards e-banking services: a study in Saudi Arabia (2021)Motives of customers’ e-loyal…The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam (2020)The influence of website qual…The effect of social mission on service quality and brand image (2020)The effect of social mission …Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model (2020)Internet banking service qual…E-service quality and e-retailers: Attribute-based multi-dimensional scaling (2020)E-service quality and e-retai…A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain (2020)A PLS-SEM approach to underst…The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)The impact of e-service quali…Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status (2019)Service quality, satisfaction…Inspecting the Relationship among E-service Quality, E-trust, E-customer Satisfaction and Behavioral Intentions of Online Shopping Customers (2019)Inspecting the Relationship a…Effect of Brand Image, the Quality and Price on Customer Satisfaction and Implications for Customer Loyalty PT Strait Liner Express in Jakarta (2019)Effect of Brand Image, the Qu…An assessment of e-service quality, e-satisfaction and e-loyalty (2019)An assessment of e-service qu…A Comparison of Formative versus Reflective Approaches for the Measurement of Electronic Service Quality (2019)A Comparison of Formative ver…Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting (2018)Measuring e-service quality a…The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust (2017)The Impact of E-Service Quali…PENGARUH E-SERVICE QUALITY TERHADAP E-LOYALTY PELANGGAN GO-JEK MELALUI E-SATISFACTION PADA KATEGORI GO-RIDE (2017)PENGARUH E-SERVICE QUALITY TE…Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery (2017)Behavioral Customer Loyalty i…Alternative Ways of Assessing Model Fit (1992)Principles and Practice of Structural Equation Modeling (1998)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)An Empirical Investigation into Examination of Factors Influencing University Students’ Behavior towards Elearning Acceptance Using SEM Approach (2020)Modeling consumers’ trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory (2022)Understanding the user satisfaction and loyalty of customer service chatbots (2022)Review of Psychometric theory (2nd ed.). (1979)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)PLS-SEM: Indeed a Silver Bullet (2011)Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping (2021)Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending (2023)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E-S-QUAL (2004)Satisfaction: a behavioral perspective on the consumer (2010)Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer (2019)E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions (2022)Service Quality and Customer Satisfaction in the Post Pandemic World: A Study of Saudi Auto Care Industry (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Commitment-Trust Theory of Relationship Marketing (1994)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)The effect of service quality and customer satisfaction on customer loyalty (2019)Enhancing the value co-creation process: artificial intelligence and mobile banking service platforms (2021)Mobile money as a driver of digital financial inclusion (2022)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A Study of Relationship Among Service Quality of E-Commerce Websites, Customer Satisfaction, and Purchase Intention (2020)The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience (2021)The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment (2021)On the Evaluation of Structural Equation Models (1988)The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country (2021)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)How to Write Up and Report PLS Analyses (2009)Importance and performance in PLS-SEM and NCA: Introducing the combined importance-performance map analysis (cIPMA) (2024)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Social Enterprises as Hybrid Organizations: A Review and Research Agenda (2014)The effects of consumer brand authenticity, brand image, and age on brand loyalty in time-honored restaurants: Findings from SEM and fsQCA (2022)Analysis of customers' satisfaction with baby products: The moderating role of brand image (2023)Unlocking the impact of brand engagement in the metaverse on Real-World purchase intentions: Analyzing Pre-Adoption behavior in a futuristic technology platform (2024)Impact of e-banking service quality on e-loyalty in pandemic times through interplay of e-satisfaction (2020)Internet shopping in the Covid-19 era: Investigating the role of perceived risk, anxiety, gender, culture, and trust in the consumers’ purchasing behavior from a developing country context (2022)The moderating role of perceived trust and perceived value on online shopping behavioral intention of Palestinian millennials during COVID-19 (2023)Impact of personality traits and university green entrepreneurial support on students' green entrepreneurial intentions: the moderating role of environmental values (2020)Social Isolation and Acceptance of the Learning Management System (LMS) in the time of COVID-19 Pandemic: An Expansion of the UTAUT Model (2020)The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service (2022)
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References

  • 2019The impact of e-service quality and customer satisfaction on customer behavior in online shopping1,141 cited
  • 2020Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model449 cited
  • 2019Service quality, satisfaction, trust, and loyalty: the moderating role of main-bank and wealth status362 cited
  • 2017The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust247 cited
  • 2020The influence of website quality on consumer’s e-loyalty through the mediating role of e-trust and e-satisfaction: An evidence from online shopping in Vietnam192 cited
  • 2020The effect of social mission on service quality and brand image177 cited
  • 2017Behavioral Customer Loyalty in Online Shopping: The Role of E-Service Quality and E-Recovery170 cited
  • 2018Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting145 cited
  • 2020A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain134 cited
  • 2019An assessment of e-service quality, e-satisfaction and e-loyalty126 cited
  • 2020E-service quality and e-retailers: Attribute-based multi-dimensional scaling97 cited
  • 2019Inspecting the Relationship among E-service Quality, E-trust, E-customer Satisfaction and Behavioral Intentions of Online Shopping Customers57 cited
  • 2019A Comparison of Formative versus Reflective Approaches for the Measurement of Electronic Service Quality

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54 cited
  • 2021Motives of customers’ e-loyalty towards e-banking services: a study in Saudi Arabia42 cited
  • 2017PENGARUH E-SERVICE QUALITY TERHADAP E-LOYALTY PELANGGAN GO-JEK MELALUI E-SATISFACTION PADA KATEGORI GO-RIDE33 cited
  • 2019Effect of Brand Image, the Quality and Price on Customer Satisfaction and Implications for Customer Loyalty PT Strait Liner Express in Jakarta33 cited
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