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ArticleConsumer rights or unethical behaviors: Exploring the impacts of retailer return policies

Hsiu‐Hua Chang2021

Article2021

Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies

Hsiu‐Hua Chang · Ting-Shan Yang

40 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Ethics in Business and Education Consumer Market Behavior and Pricing Consumer Retail Behavior Studies

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1986Self-Reports in Organizational Research: Problems and Prospects 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 1991Assessing Construct Validity in Organizational Research 1991Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model 2011Specification, evaluation, and interpretation of structural equation models 1986A General Theory of Marketing Ethics

Cited by

2022Understanding fraudulent returns and mitigation strategies in multichannel retailing 2022The Impact of Information Overload of E-Commerce Platform on Consumer Return Intention: Considering the Moderating Role of Perceived Environmental Effectiveness 2024Why do consumers return products? A qualitative exploration of online product return behaviour of young consumers 2024An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention

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Details

Year2021

Typearticle

Published2021-09-24

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations40

Files0 public / 0

ShelfEthics in Business and Education

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doi10.1016/j.jretconser.2021.102779

openalex_workW3204053100

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2022

Restoring the buyer–seller relationship through online return shipping: The role of return shipping method and return shipping fee

2023Product information the more the better? A moderated mediation model to explain consumer purchasing intention in cross-border e-commerce

2024Reducing the incidence of biased algorithmic decisions through feature importance transparency: an empirical study

2024Return-refund strategy with coordination contracts in the e-commerce supply chain: a study under effects of digitalization and sustainable manufacturing