Process Model for Continuous Testing of Web Accessibility

Milton Campoverde‐Molina · Sergio Luján‐Mora · Llorenç Valverde

21 citations0/0 files storedIEEE Access

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Digital Accessibility for Disabilities Usability and User Interface Design Web Applications and Data Management

Abstract

The lack of accessibility on websites can result in people with disabilities not accessing information online. Therefore, this research aims to create a process model for continuous web accessibility testing by adapting and customizing three methodologies: Deming cycle (Plan, Do, Check, Act), Website Accessibility Conformance Evaluation Methodology (WCAG-EM), and Total Quality Management. The process model is composed of four phases. The first phase (Plan) allows defining the accessibility problem, its importance, and the Web Content Accessibility Guidelines (WCAG) against which it will be evaluated. In addition, determine the current situation of the websites, the potential causes of accessibility problems, classify the success criteria by principles, guidelines, and levels of conformity, to elaborate the solution plan and the action plan. The second phase (Do) allows the execution of the action plan to correct the accessibility problems. In this phase, we should perform continuous testing with automatic evaluation tools, end-users, and experts to corroborate that the changes have had an effect. The third phase (Check) allows measuring compliance and non-compliance with the defined Key Performance Indicators (KPIs). This phase also explains the reasons for non-compliance. The fourth and last phase (Act) documents the solutions learned for inclusion in future developments. It was tested using a case study to determine the viability of the process model, which allowed corroborating its functionality and applicability. In future work, we plan to adapt the process model to different workgroups, develop accessible mobile applications, and comply with web accessibility in electronic documents.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 21 citations exist upstream.

References

2018The New Economics for Industry, Government, Education 2019Introduction to Web Accessibility 2020Empirical Studies on Web Accessibility of Educational Websites: A Systematic Literature Review 2020Exploring WHO Communication during the COVID 19 Pandemic through the WHO Website Based on W3C Guidelines: Accessible for All?2018Framework for Accessibility Evaluation of Hospital Websites 2019Web Accessibility Evaluation Methods: A Systematic Review 2023Web Content Accessibility Guidelines 3.0 2020Web accessibility investigation of Slovenian municipalities’ websites before and after the adoption of European Standard EN 301 549

Cited by

2025Automated evaluation of accessibility issues of webpage content: tool and evaluation 2025Development of Counseling Sites with Digital Accessibility Features for the Blind and Visually Impaired Students 2024Current Practices in Accessibility Evaluation: A Literature Review of Over 100 Studies 2025Optimising web accessibility evaluation: Population sourcing methods for web accessibility evaluation 2026

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.