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“Actions speak louder than words”: an impact of service recovery antecedents on customer delight in quick-service restaurants
16 references·0 citing·49 second hop
“Actions speak louder than words”: an impact of service recovery antecedents on customer delight in quick-service restaurants (2021)“Actions speak louder than words”: an imp…Engagement with Social Media and Social Media Advertising: The Differentiating Role of Platform Type (2018)Engagement with Social Media …II. MORE THAN JUST CONVENIENT: THE SCIENTIFIC MERITS OF HOMOGENEOUS CONVENIENCE SAMPLES (2017)II. MORE THAN JUST CONVENIENT…Sampling in Interview-Based Qualitative Research: A Theoretical and Practical Guide (2013)Sampling in Interview-Based Q…Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Partial Least Squares Structu…A Beginner’s Guide to Factor Analysis: Focusing on Exploratory Factor Analysis (2013)A Beginner’s Guide to Factor …Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Sources of Method Bias in Soc…Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009) (2009)Insufficient discriminant val…In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)In Search of Golden Rules: Co…Customer Satisfaction and Shareholder Value (2004)Customer Satisfaction and Sha…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)An Experimental Investigation…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Inequity In Social Exchange (1965)Inequity In Social ExchangeCase Study Research: Design and Methods (1984)Case Study Research: Design and Methods (1991)Qualitative Data Analysis: An Expanded Sourcebook (1994)Supporting thinking on sample sizes for thematic analyses: a quantitative tool (2015)Characterising and justifying sample size sufficiency in interview-based studies: systematic analysis of qualitative health research over a 15-year period (2018)Purposive sampling: complex or simple? 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(2003)Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies (2012)Servant Leadership: A systematic review and call for future research (2018)Common Method Bias: It's Bad, It's Complex, It's Widespread, and It's Not Easy to Fix (2023)Modern factor analysis (1960)The Application of Electronic Computers to Factor Analysis (1960)The age of mobile social commerce: An Artificial Neural Network analysis on its resistances (2017)Exploratory factor analysis: Current use, methodological developments and recommendations for good practice (2019)One Size Doesn’t Fit All: Using Factor Analysis to Gather Validity Evidence When Using Surveys in Your Research (2019)Best practices in exploratory factor analysis: four recommendations for getting the most from your analysis (2020)The partial least squares approach for structural equation modeling. (1998)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Common Beliefs and Reality About PLS (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)User Acceptance of Information Technology: Toward A Unified View1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It15,698 cited
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  • 2017II. MORE THAN JUST CONVENIENT: THE SCIENTIFIC MERITS OF HOMOGENEOUS CONVENIENCE SAMPLES1,057 cited

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2009
Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)
914 cited
  • 2018Engagement with Social Media and Social Media Advertising: The Differentiating Role of Platform Type818 cited
  • 1998An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters797 cited
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