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The Effect of Service Quality on Consumer Satisfaction: A Case Study of the Hospitality Industry in Pekanbaru Indonesia
8 references·0 citing·34 second hop
The Effect of Service Quality on Consumer Satisfaction: A Case Study of the Hospitality Industry in Pekanbaru Indonesia (2021)The Effect of Service Quality on Consumer…The Influence of the Recruitment Process on PT Pos Indonesia's Employee Performance (2021)The Influence of the Recruitm…The Effect of Compensation and Motivation on Employee performance (2021)The Effect of Compensation an…Disiplin Kerja dan Pengaruhnya Terhadap Kinerja Karyawan Pada PT. Prima Rintis Sejahtera Pekanbaru Divisi Unicharm (2019)Disiplin Kerja dan Pengaruhny…The relationship between leadership style and employee performance (2018)The relationship between lead…Service quality and customer’s satisfaction in Tanzania’s Islamic banks (2018)Service quality and customer’…Assessing the effects of service quality on customer satisfaction (2018)Assessing the effects of serv…Manajemen pemasaran : analisis perilaku konsumen (2016)Manajemen pemasaran : analisi…Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) (2011)Measuring Customer Satisfacti…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Determinants of patient loyalty to healthcare providers: An integrative review (2017)Measuring the effects of service quality by using CARTER model towards customer satisfaction, trust and loyalty in Indonesian Islamic banking (2018)Understanding customer satisfaction in the UK quick service restaurant industry (2018)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Leaders’ Behaviour as a Determinant of Employee Performance in Ghana: the Mediating Role of Employee Engagement (2019)Dimensions of transformational leadership and organizational performance: the mediating effect of job satisfaction (2021)The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution (2022)Determining Sample Size for Research Activities (1970)Delivering quality service: balancing customer perceptions and expectations (1990)Does country governance and bank productivity Nexus matters? (2020)The effects of CARTER model on attitudinal loyalty in Islamic banks (2020)Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk (2021)Manajemen Sumber Daya Manusia Untuk Perusahaan (2002)Manajemen sumber daya manusia perusahaan (2013)The Role of Leadership and Influence on Employee Performance in Digital Era (2020)MANAJEMEN SUMBER DAYA MANUSIA (2022)The Effect of Recruitment, Selection and Training Process on Employee Performance (2022)The Effect of Work Stress on Employee Performance (2022)Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif dan R&D (2013)Internal Marketing Analysis and Service Quality on Student Satisfaction as Consumers (2021)MANAJEMEN SUMBER DAYA MANUSIA (2021)PENGARUH STRATEGI PEMASARAN TERHADAP PENINGKATAN PENJUALAN PADA PERUSAHAAN” DENGAN MENETAPKAN ALUMNI DAN MAHASISWA UNIVERSITAS BINA NUSANTARA SEBAGAI OBJEK PENELITIAN (2012)Hubungan antara Gaya Hidup Hedonis dengan Perilaku Konsumtif pada Remaja (2019)Hubungan Minat Beli Dengan Keputusan Pembelian Pada Konsumen (2020)Exploratory factor analysis on occupational stress in context of Malaysian sewerage operations (2019)Green supply chain management practices and triple bottom line performance: Insights from an emerging economy with a mediating and moderating model (2024)Investigation of Purchase Decisions Based on Product Features offered (2021)The Impact of Career Development on Employee’s Commitment At Oil Palm Plantation Company In Indonesia (2021)Work-life Balance and Compensation on Performance with Job Satisfaction as an Intervening Variable for Millennial Generation Banking Employees (2022)
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References

  • 2016Manajemen pemasaran : analisis perilaku konsumen435 cited
  • 2011Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model)382 cited
  • 2018Assessing the effects of service quality on customer satisfaction275 cited
  • 2018The relationship between leadership style and employee performance85 cited
  • 2018Service quality and customer’s satisfaction in Tanzania’s Islamic banks50 cited
  • 2021The Effect of Compensation and Motivation on Employee performance29 cited
  • 2019Disiplin Kerja dan Pengaruhnya Terhadap Kinerja Karyawan Pada PT. Prima Rintis Sejahtera Pekanbaru Divisi Unicharm24 cited
  • 2021The Influence of the Recruitment Process on PT Pos Indonesia's Employee Performance3 cited

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