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SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers
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SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers (2021)SRPT Scheduling Discipline in Many-Server…SRPT for multiserver systems (2018)SRPT for multiserver systemsWaiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department (2015)Waiting Patiently: An Empiric…Scheduling Homogeneous Impatient Customers (2015)Scheduling Homogeneous Impati…Many-server Queues with Customer Abandonment: Numerical Analysis of their Diffusion Model (2013)Many-server Queues with Custo…Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes (2012)Dynamic scheduling of a GI/GI…State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems (2011)State Space Collapse in Many-…Fluid limits of many-server queues with reneging (2010)Fluid limits of many-server q…Fluid Limits for Shortest Remaining Processing Time Queues (2009)Fluid Limits for Shortest Rem…Some diffusion approximations with state space collapse (2006)Some diffusion approximations…Fluid Models for Multiserver Queues with Abandonments (2006)Fluid Models for Multiserver …Statistical Analysis of a Telephone Call Center (2005)Statistical Analysis of a Tel…Engineering Solution of a Basic Call-Center Model (2005)Engineering Solution of a Bas…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …State space collapse with application to heavy traffic limits for multiclass queueing networks (1998)State space collapse with app…Letter to the Editor—A Proof of the Optimality of the Shortest Remaining Processing Time Discipline (1968)Letter to the Editor—A Proof …The Queue M/G/1 with the Shortest Remaining Processing Time Discipline (1966)The Queue M/G/1 with the Shor…Priority Assignment in Waiting Line Problems (1954)A Proof for the Queuing Formula: L = λ W (1961)A Classified Bibliography of Research on Optimal Design and Control of Queues (1977)A simple dynamic routing problem (1980)Analysis of SRPT scheduling (2001)Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Proceedings of the 2002 Winter Simulation Conference (2002)Dimensioning Large Call Centers (2004)Foundations and Implications of a Proposed Unified Services Theory (2006)Stochastic Modeling and the Theory of Queues (1989)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Forecasting: theory and practice (2022)Multiple channel queues in heavy traffic. I (1970)Open Queueing Networks in Heavy Traffic (1984)Dynamic Scheduling of a Multiclass Make-to-Stock Queue (1992)Dynamic routing in open queueing networks: Brownian models, cut constraints and resource pooling (1993)On Pooling in Queueing Networks (1998)Econometric Analysis of Cross Section and Panel Data (2001)To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003)Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback (2015)Load effect on service times (2018)Worth the wait? How restaurant waiting time influences customer behavior and revenue (2018)Open, Closed, and Mixed Networks of Queues with Different Classes of Customers (1975)Piecewise-Deterministic Markov Processes: A General Class of Non-Diffusion Stochastic Models (1984)On Positive Harris Recurrence of Multiclass Queueing Networks: A Unified Approach Via Fluid Limit Models (1995)Diffusion approximations for open multiclass queueing networks: sufficient conditions involving state space collapse (1998)On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design (2004)Maximum Pressure Policies in Stochastic Processing Networks (2005)Classifying scheduling policies with respect to unfairness in an M/GI/1 (2003)Staffing a Call Center with Uncertain Arrival Rate and Absenteeism (2006)The Impact of Delay Announcements in Many-Server Queues with Abandonment (2008)Staffing and scheduling under nonstationary demand for service: A literature review (2015)Law of large numbers limits for many-server queues (2010)Many-server diffusion limits for G/Ph/n+GI queues (2010)Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals (2012)Call center outsourcing: Coordinating staffing level and service quality (2008)
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References

  • 2005Statistical Analysis of a Telephone Call Center804 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 1968Letter to the Editor—A Proof of the Optimality of the Shortest Remaining Processing Time Discipline562 cited
  • 1966The Queue M/G/1 with the Shortest Remaining Processing Time Discipline342 cited
  • 1998State space collapse with application to heavy traffic limits for multiclass queueing networks309 cited
  • 2006Fluid Models for Multiserver Queues with Abandonments268 cited
  • 2015Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department189 cited
  • 2006Some diffusion approximations with state space collapse175 cited
  • 2005Engineering Solution of a Basic Call-Center Model170 cited
  • 2010Fluid limits of many-server queues with reneging113 cited
  • 2009Fluid Limits for Shortest Remaining Processing Time Queues71 cited
  • 2011State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems66 cited
  • 2013Many-server Queues with Customer Abandonment: Numerical Analysis of their Diffusion Model60 cited
  • 2015Scheduling Homogeneous Impatient Customers50 cited
  • 2018SRPT for multiserver systems

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47 cited
  • 2012Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes45 cited
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