References

• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1991Emotion And Adaptation12,682 cited
• 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
• 2007How to Sustain the Customer Experience:1,784 cited
• 1991A performance indicator of teaching quality in higher education: The Course Experience Questionnaire1,291 cited
• 2003The New Frontier of Experience Innovation732 cited
• 2010The Marketisation of Higher Education and the Student as Consumer605 cited
• 2012Navigating change: a typology of student transition in higher education604 cited
• 1992THE CULT[URE] OF THE CUSTOMER596 cited
• 2008Academic identities under threat?571 cited
• 2008Value in use through service experience500 cited
• 2003‘It's a struggle’: the construction of the ‘new student’ in higher education445 cited
• 2008The new neoliberal subjects? Young/er academics’ constructions of professional identity411 cited
• 1999Consumer Satisfaction with Services395 cited
• 2008The development of a conceptual model of student satisfaction with their experience in higher education379 cited