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Understanding customer-centric socialization in tourism services · Study

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ArticleUnderstanding customer-centric socialization in tourism services

HsiuJu Rebecca Yen2021

OA

Articlebronze2021

Understanding customer-centric socialization in tourism services

HsiuJu Rebecca Yen · Hoa Pham Thi · Eldon Y. Li

13 citations·0/0 files stored·Service Business

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Service and Product Innovation Diverse Aspects of Tourism Research Customer Service Quality and Loyalty

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1999Self-Efficacy: The Exercise of Control 1997Self-efficacy: the exercise of control 2003Evolving to a New Dominant Logic for Marketing 1970Back-Translation for Cross-Cultural Research 1964Work and motivation 1985Measuring the Involvement Construct

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Details

Year2021

Typearticle

Published2021-10-26

VenueService Business

ISSN-L1862-8508

Languageen

Citations13

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/s11628-021-00463-8

openalex_workW3208920567

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