Structural Equation Model on Factors Affecting Students Satisfaction towards University Library: A Case Study

Abstract

Library in the university is known as the centre of knowledge. University library offers learning support, research requirement and also teaching materials. The objective of this study is to identify the most (and least) factors that contribute to students satisfaction towards university library. A case study on selected respondents consist of 266 undergraduate students was conducted. Their opinion on the library services has been recorded. Questionnaires were distributed to the respondents. Structural Equation Model was developed to display their responses. The finding concluded that online services and collections have significant relationship with the overall satisfaction towards the library, whereas facilities and library staffs do not have significant contribution to the satisfaction. As a suggestion, the library management should improve their service quality by upgrading the online services such as wireless access, library website service, and online book renewal process to mentioned a few, which might be effective in improving the students’ satisfaction towards the library.

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