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Analysing travel satisfaction of tourists towards a metro system from unstructured data
16 references·0 citing·48 second hop
Analysing travel satisfaction of tourists towards a metro system from unstructured data (2021)Analysing travel satisfaction of tourists…Pandemics, tourism and global change: a rapid assessment of COVID-19 (2020)Pandemics, tourism and global…Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Mining meaning from online ra…A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism (2016)A comparative analysis of maj…Why do travelers trust TripAdvisor? 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(1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Climate strength: a new direction for climate research. (2002)Understanding Service Convenience (2002)
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References

  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2020Pandemics, tourism and global change: a rapid assessment of COVID-194,785 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 2016A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism1,056 cited
  • 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation1,044 cited
  • 2007Tourism development and economic growth: A closer look at panels974 cited
  • 2014What makes a useful online review? Implication for travel product websites962 cited
  • 2015Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth881 cited
  • 2014Mining Marketing Meaning from Online Chatter: Strategic Brand Analysis of Big Data Using Latent Dirichlet Allocation774 cited
  • 2015Hospitality and Tourism Online Reviews: Recent Trends and Future Directions641 cited
  • 2014Asymmetric effects of online consumer reviews596 cited
  • 2004Customer Satisfaction, Service Quality and Perceived Value: An Integrative Model

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579 cited
  • 2006The influence of market heterogeneity on the relationship between a destination's image and tourists’ future behaviour565 cited
  • 2015Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews561 cited
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