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The role of surprise in satisfaction judgments
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The role of surprise in satisfaction judgments (2001)The role of surprise in satisfaction judg…Telling (mis)fitting new product stories: The role of consumer orientations, product innovativeness, and message framing on new product evaluations (2024)Telling (mis)fitting new prod…An Empirical Examination of Brand Loyalty via Customer Delight in Pakistan (2016)An Empirical Examination of B…Loyalty's influence on satisfaction in cross‐cultural settings (2009)Loyalty's influence on satisf…A Paradigm for Developing Better Measures of Marketing Constructs (1979)Self-Reports in Organizational Research: Problems and Prospects (1986)Whence Consumer Loyalty? (1999)Attachment styles among young adults: A test of a four-category model. (1991)Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Whence Consumer Loyalty? (1999)A relationship marketing perspective on delight, its antecedents and outcomes in a banking context (2023)Dynamic Capabilities and Their Effect on Organizational Resilience in Small and Medium-Sized Commercial Enterprises (2023)Beyond pleasure and pain. (1997)A critical look at technological innovation typology and innovativeness terminology: a literature review (2002)Diffusion of innovations. (2003)Artificial Intelligence Technology, Organizational Learning Capability, and Corporate Innovation Performance: Evidence from Chinese Specialized, Refined, Unique, and Innovative Enterprises (2025)
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  • 2009Loyalty's influence on satisfaction in cross‐cultural settings19 cited
  • 2016An Empirical Examination of Brand Loyalty via Customer Delight in Pakistan12 cited
  • 2024Telling (mis)fitting new product stories: The role of consumer orientations, product innovativeness, and message framing on new product evaluations9 cited

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