A Complexity Theory Approach to Knowledge Management - Towards a Better Understanding of Communication and Knowledge Flows in Software Development.

Abstract

This paper offers a view of communication networks in which professionals are connected via knowledge flows and communication processes. The discussion focuses on a case study of software business processes in two smallsize Finnish software companies. The paper has two objectives. First, it assesses the knowledge flow model as a tool that can be used for developing knowledge-intensive services. Second, it offers a new way of seeing a software project from a communication and knowledge flow perspective.

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