The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital

Abstract

Acknowledgements. Preface: Getting Started on Your Knowledge Management Journey. Chapter 1: The Motivation toward Knowledge Management: Combining the Tactical with the Strategic. Chapter 2: Making the Business Case for Managing Intellectual Capital. Chapter 3: The Importance of Strategy in Knowledge Management. Chapter 4: The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization. Chapter 5: The Human Focus: Understanding and Managing Knowledge Workers. Chapter 6: Managing Interactions for Knowledge Creation and Sharing. Chapter 7: Capturing and Reusing Knowledge. Chapter 8: The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions. Chapter 9: Measuring and Managing the Performance of Proper Knowledge Work. Chapter 10: Innovating for a New Beginning. Conclusion: Implementing Knowledge Management: A Step-by-Step Process. Appendix: Defining Key Terms. Notes. Index.

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