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Workforce flexibility in operations management
16 references·7 citing·45 second hop
Workforce flexibility in operations management (2015)Workforce flexibility in operations manag…The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Heuristics for workforce planning with worker differences (2007)Heuristics for workforce plan…Call-Center Labor Cross-Training: It’s a Small World After All (2007)Call-Center Labor Cross-Train…Chained cross-training of workers for robust performance (2004)Chained cross-training of wor…Agile workforce evaluation: a framework for cross-training and coordination (2004)Agile workforce evaluation: a…Task complexity effects on between-individual learning/forgetting variability (2002)Task complexity effects on be…Development and evaluation of an assignment heuristic for allocating cross-trained workers (2002)Development and evaluation of…Server Assignment Policies for Maximizing the Steady-State Throughput of Finite Queueing Systems (2001)Server Assignment Policies fo…The Efficiency-Quality Trade-Off of Cross-Trained Workers (2000)The Efficiency-Quality Trade-…Cross-Utilization of Workers Whose Capabilities Differ (1999)Cross-Utilization of Workers …Agile manufacturing: (1999)Agile manufacturing:Staffing a Multiskilled Workforce with Varying Levels of Productivity: An Analysis of Cross‐training Policies* (1998)Staffing a Multiskilled Workf…On Pooling in Queueing Networks (1998)On Pooling in Queueing Networ…Commonalities in Reengineered Business Processes: Models and Issues (1996)Commonalities in Reengineered…Toward an understanding of team performance and training. (1992)Toward an understanding of te…Teams: Their Training and Performance (1992)Teams: Their Training and Per…Green product innovation: influences on environmental sustainability performance (2025)Green product innovation: inf…Factors affecting human resource agility: A literature review and future research directions (2023)Factors affecting human resou…Hybrid flexibility strategy on personnel scheduling: Retail case study (2019)Hybrid flexibility strategy o…Critical Literature Review of Labor Multiskilling in Construction (2018)Critical Literature Review of…A clustering-based repair shop design for repairable spare part supply systems (2018)A clustering-based repair sho…On the Design of Sparse but Efficient Structures in Operations (2017)On the Design of Sparse but E…Cross-training policies for repair shops with spare part inventories (2017)Cross-training policies for r…Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer (1994)Agility index in the supply chain (2005)A review of enterprise agility: Concepts, frameworks, and attributes (2007)BUSINESS MODEL INNOVATION: TOWARDS AN INTEGRATED FUTURE RESEARCH AGENDA (2013)Sequential Arrays of Waiting Lines (1956)Process innovation: reengineering work through information technology (1993)Reengineering the corporation: A manifesto for business revolution (1993)Deadline-based escalation in process-aware information systems (2007)Workflow simulation for operational decision support (2009)A Mathematical Programming Model for Scheduling Nursing Personnel in a Hospital (1972)Service Management for Competitive Advantage (1994)Diversity in Demographic Characteristics, Abilities and Personality Traits: Do Faultlines Affect Team Functioning? 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(1984)The Machine That Changed the World (1991)The machine that changed the world (1992)Multiple Team Membership: A Theoretical Model of its Effects on Productivity and Learning for Individuals and Teams. (2011)The relationship between work organization and workforce agility in small manufacturing enterprises (2014)Workforce Planning Incorporating Skills: State of the Art (2014)The Knowledge, Skill, and Ability Requirements for Teamwork: Implications for Human Resource Management (1994)Team mental models in a team knowledge framework: expanding theory and measurement across disciplinary boundaries (2001)Teamwork as an Essential Component of High‐Reliability Organizations (2006)Situated Learning and Education (1996)Team leadership (2001)
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References

  • 1999Agile manufacturing:1,156 cited
  • 1992Toward an understanding of team performance and training.908 cited
  • 1992Teams: Their Training and Performance889 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2004Agile workforce evaluation: a framework for cross-training and coordination306 cited
  • 1996Commonalities in Reengineered Business Processes: Models and Issues156 cited
  • 1998Staffing a Multiskilled Workforce with Varying Levels of Productivity: An Analysis of Cross‐training Policies*156 cited
  • 1998On Pooling in Queueing Networks153 cited
  • 1999Cross-Utilization of Workers Whose Capabilities Differ148 cited
  • 2000The Efficiency-Quality Trade-Off of Cross-Trained Workers141 cited
  • 2002Development and evaluation of an assignment heuristic for allocating cross-trained workers112 cited
  • 2001Server Assignment Policies for Maximizing the Steady-State Throughput of Finite Queueing Systems109 cited
  • 2002Task complexity effects on between-individual learning/forgetting variability103 cited
  • 2007Heuristics for workforce planning with worker differences99 cited
  • 2004Chained cross-training of workers for robust performance

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91 cited
  • 2007Call-Center Labor Cross-Training: It’s a Small World After All91 cited
  • Cited by

    • 2017On the Design of Sparse but Efficient Structures in Operations59 cited
    • 2019Hybrid flexibility strategy on personnel scheduling: Retail case study46 cited
    • 2018Critical Literature Review of Labor Multiskilling in Construction38 cited
    • 2017Cross-training policies for repair shops with spare part inventories37 cited
    • 2025Green product innovation: influences on environmental sustainability performance32 cited
    • 2023Factors affecting human resource agility: A literature review and future research directions22 cited
    • 2018A clustering-based repair shop design for repairable spare part supply systems17 cited