Organizational Communication: Theory and Behavior

Abstract

Introduction, Conclusion, Glossary of Terms, Study, Recommended Readings, and References appear in each chapter. List of Contributors. I.COMMUNICATION AS A PROCESS. 1. The Process and Perspectives of Organizational Communication. What is Communication? Levels and Types of Communication. Models of Communication. Barriers to Organizational Communication. Theoretical Perspectives of Organizations. 2. Formal and Informal Communication Networks. Formal Communication Networks. Informal Communication Networks. Methods of Analyzing Formal and Informal Communication Networks. 3. Nonverbal Communication in Organizations. Kinds of Nonverbal Behaviors. The Nature of Nonverbal Behavior. Functions of Nonverbal Behavior. Person Perception and Impression Management. 4. Ethics in the Workplace: The Role of Organizational Communication. Philosophical Ethical Theories. Ethics Applied to the Workplace. II.ORGANIZATIONAL LIFE. 5. The Role of Communication in the Leadership Process. Leadership: A Definition. Is Leadership Really That Important? Leadership Theories: A Historical Review. The Role of Communication in Contemporary Leadership Approaches. Communication Strategies For Becoming a Better Leader. 6. Conflict Management in Organizations. Conflict Definitions. Destructive versus Constructive Conflict. Levels of Conflict. Styles of Conflict Management. Interventions. Future Directions. 7. Persuasion In and By Organizations. Approaches to the Study of Persuasion. Advertising. Public Relations. Personal Sales. Labor Negotiations. Organizational Influence. Organizational Change. Diversity. Globalization. 8. Organizational Culture. Culture Defined. Looking at Culture Through Multiple Lenses. Recent Trends in Organizational Culture. Four Lines of Feminist Research in Organizational Communication Studies. 9. Organizational Creation and Evolution. Creativity and Organizing. Creation & Evolution in Organizing a Festival. III.CONTEMPORARY ISSUES. 10. Gender Issues: Management Style, Mobility, and Harassment. The Entrance of Women into the Workplace. The Entrance of Women into Management. Sex Segregation of Occupations. Salary Differences in Organizations. The Feminization of Occupations. The Glass Ceiling. Gender and Organizational Culture. Perceptions of Women Managers. Behavioral Expectations for Women Managers. Evaluations of Male and Female Managers. Male and Female Managerial Behavior. Gender and Mentoring. Gender and Networking. Balancing Career and Family Roles. Sexual Harassment in Organizations. Organizational Romance. Gender, Organizations, and the Future. 11. Cultural Diversity and Organizations. Initial Assumptions. Demographics and the Need for Diversity Training. The History of Diversity Training and Communication. Corporate Responses to Diversity Training. Training Programs-Three Approaches. Assessment. 12. The Organizational Consultant. General Hospital: A Case Study. Why Organizations Use (or Misuse) Communication Consultants. What are the Various Types of Consulting Relations and with What Advantages and Disadvantages for Clients and Consultants? Questions to be Considered in Using External Consultants. What Are the Kinds of Communicating Consulting Activities for Which Communication Consultants are Likely to be Hired? What Should the Organizational Consultant Aspire to by Way of Educational Background? How Does the Organizational Communication Consultant Develop and Maintain Relationships with Clients? 13. Communication Technologies in Contemporary Organizations. Internet-The Information Superhighway. Teleconferencing. Other Communication Technologies. Theories, Models, Postulates, and Hypotheses. Implications for Management and Training. IV.POSTSCRIPT. How to Think and Talk about Organizational Communication. The Origin of Organizational Communication. The Development of the Field of Organizational Communication versus Functionalists. Conclusion: Directions in Organizational Communication Research. Subject/Author Index.

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