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Measuring Service Quality at Tehran University of Medical Sciences' Libraries
7 references·1 citing·29 second hop
Measuring Service Quality at Tehran University of Medical Sciences' Libraries (2014)Measuring Service Quality at Tehran Unive…The new library user in Sweden (2006)The new library user in SwedenImproving Library Service Quality to Graduate Students: LibQual+ TM Survey Results in a Practical Setting (2006)Improving Library Service Qua…So which score on the LibQual+™ tells me if library users are satisfied? (2005)So which score on the LibQual…Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure? (2005)Concurrent Validity of LibQUA…LibQUAL+(™) Meets Strategic Planning at the University of Florida (2004)LibQUAL+(™) Meets Strategic P…LibQUAL+TM: preliminary results from 2002 (2003)LibQUAL+TM: preliminary resul…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Users' Expectations and Experience in First Grade College Libraries: A Study (2024)Users' Expectations and Exper…Advances in Social Science Methodology (1994)Users' Perceptions of Library Service Quality: A LibQUAL+ Qualitative Study. (2001)Exploratory and confirmatory factor analysis: Understanding concepts and applications. (2004)Library Users’ Service Desires: A LibQUAL+ Study (2007)An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys (2000)Making sense of the quality maze: perspectives for public and academic libraries (2005)Investigating service quality dimensions in South African motor vehicle servicing (2009)Achieving university libraries user loyalty through user satisfaction: the role of service quality (2020)Insights into library services and users from qualitative research (2002)User library service expectations in health science vs. other settings: a LibQUAL+® Study (2007)The use of LibQUAL+ by European research libraries (2012)Information skills for an electronic world: training doctoral research students (1997)Identifying University Professors' Information Needs in the Challenging Environment of Information and Communication Technologies (2004)Providing Information Literacy Instruction to Graduate Students through Literature Review Workshops (2008)Graduate Student Space and Service Needs: A Recommendation for a Cross-campus Solution (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Modeling Web-based library service quality (2012)A service quality and success model for the information service industry (2003)Assessing the effects of service quality on customer satisfaction (2018)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Service quality in academic libraries: An analysis of LibQUAL+(TM) scores and institutional characteristics (2008)A meta-analysis of service quality of Iranian university libraries based on the LibQUAL model (2018)Understanding Library Users via Surveys and Other Methods—Best Practices for Evidence-Based Library Development (2020)
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References

  • 1990Delivering quality service: balancing customer perceptions and expectations3,871 cited
  • 2005Concurrent Validity of LibQUAL+™ Scores: What Do LibQUAL+™ Scores Measure?73 cited
  • 2006Improving Library Service Quality to Graduate Students: LibQual+ TM Survey Results in a Practical Setting61 cited
  • 2005So which score on the LibQual+™ tells me if library users are satisfied?58 cited
  • 2003LibQUAL+TM: preliminary results from 200235 cited
  • 2006The new library user in Sweden32 cited
  • 2004LibQUAL+(™) Meets Strategic Planning at the University of Florida20 cited

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  • 2024Users' Expectations and Experience in First Grade College Libraries: A Study1 cited

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