Benchmarking: A Signpost to Excellence in Quality and Productivity

Bengt Karlöf · Svante Östblom

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Management Systems and Quality Improvement Management and Optimization Techniques Quality and Supply Management

Abstract

According to the authors, benchmarking exerts a powerful leverage effect on an organization and they consider some of the factors which justify their claim. Describes how to implement benchmarking and exactly what to benchmark. Explains benchlearning which integrates education, leadership development and organizational dynamics with the actual work being done and how to make it work more efficiently in terms of quality and productivity.

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