The citizen's charter

James A. Chandler

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Public Policy and Administration Research Administrative Law and Governance Public Administration and Governance

Abstract

Citizen or state consumer? a fistful of charters, John Kingdom what price citizenship? public management and the Citizen's Charter, Howard Elcock citizens and customer care, J. A. Chandler accountability, openness and the Citizen's Charter Michael Hunt the Citizen's Charter and quality management harmony or discord? D.S. Morris and R. H. Haigh the Patient's Charter, Ann Wall the Charter and education, Robert Leach the Citizen's Charter and housing, Brian D. Jacobs the Citizen's Charter and British Rail, Peter Curwen the Citizen's Charter in local government, Neil Barnett and Shirley Harrison.

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