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Chapter 1. What is an Information System. Chapter 2. The Big Picture: IT and Business. Chapter 3. Electronic Commerce. Chapter 4. Enterprise Requirements Planning. Chapter 5. Data Warehousing. Chapter 6. Customer Relationship Management. Chapter 7. Knowledge Management. Chapter 8. Business Intelligence. Chapter 9. Outsourcing and Its Variations. Chapter 10. Working Together: Systems Integration, Inter-Organizational Systems, Alliances, and Globalization. Chapter 11. Is in Managing Business Operations: The Supply Chain. Chapter 12. The Chief Information Officer, People Issues, Project Management, Change Management, Chapter 13. Information Systems in Mergers and Acquistions. Chapter 14. Work Systems and Infrastructure. Chapter 15. Privacy, Security, Copyright, Patents, and Other Legal and Ethical Issues. Appendix: The Computer Industry. Glossary. Index.
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