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Cited by

• 2019Motivations, emotions and satisfaction: The keys to a tourism destination choice241 cited
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• 2014Determinants of Customer Experience and Resulting Satisfaction and Revisit Intentions: PLS-SEM Approach towards Malaysian Resort Hotels50 cited
• 2016Diagnosing customers experience, emotions and satisfaction in Malaysian resort hotels49 cited
• 2018Analysing behavioural differences between e- and m-bookers in hotel booking37 cited
• 2015Service quality as a determinant of customer satisfaction and resulting behavioural intentions: A SEM approach towards Malaysian resort hotels31 cited
• 2022Service quality and store design in retail competitiveness25 cited
• 2023Word-Of-Mouth and Willingness to Pay (WTP) Price Premium: Mediating Role of Herbal Brand Credibility and Brand Trust in Ghana16 cited
• 2021Examining the relative role of CSR activity and service experience on cruise customers’ behavior11 cited
• 2024Determining the digital divide among people with disabilities in KwaZulu-Natal4 cited