Analyzing performance problems or you really oughta wanna. How to figure out why people arent doing what they should be and what to do about it. 3rd ed.

Abstract

Analyzing Performance Problems will show you how to seek out the real reasons why people don’t perform the way they should the true problems and then help you match solutions to those problems. Mainly we will discuss this in the context of the world of work but as you will see these same ideas also apply anywhere that people are not doing what they should. The procedure to be described is not unlike the quest for the villain in a mystery story wherein the detective sorts through a collection of clues-some useful some not-to discover the perpetrator of the dastardly deed. But rather than solving crimes we’ll work with problems in which what someone is expected to do is not the same as what that person is actually doing. Or saying that another way we’ll be dealing with performance discrepancies. (excerpt)

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