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Chapter 1 Introduction: Reflective Users Chapter 2 1. The Cognitive Management of Cultural Institutions Chapter 3 2. What I Saw in the Museum Chapter 4 3. What I Read in the Library Chapter 5 4. Wanting, at Ten Chapter 6 5. Rescuing the User Chapter 7 6. Reading Beyond the Museum Chapter 8 7. Five Thoughtful Exercises Chapter 9 8. Observing Collaboration Chapter 10 9. What Do We Want Chapter 11 10. Heroic Life, Learning Life Chapter 12 11. Memory Chapter 13 12. A Place Not a Place Chapter 14 13. Invisible Actions, Invisible Traces
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