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Communicating for Results in Government: A Strategic Approach for Public Managers

89 citations0/0 files storedPublic Productivity & Management Review

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Public Relations and Crisis Communication Public Policy and Administration Research Public Administration and Political Analysis

Abstract

Foreword. Part One: Understanding Communication in Public Management. 1. Why Communication Is So Crucial to Government Success. 2. Recognizing and Overcoming Barriers to Effective Communication. 3. Applying a Strategic Model to Government Communication. Part Two: Communicating with Key Audiences to Achieve Public Management Results. 4. Relating to Administrative Superiors and Elected Officials. 5. Strengthening Exchanges with Subordinates. 6. Improving Relationships with Colleagues and Other Agencies. 7. Communicating with Government's Publics. Part Three: Crucial Issues in Government Communication. 8. Communicating During Crises. 9. Communicating Ethically in Government: Issues and Guidelines. 10. Improving Communication Skills.

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