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Part 1 The Thatcher governments's employment reforms 1980-90: the winter of discontent step by step reform - an outline of the process trade union immunities - the heart of the matter the closed shop picketing trade union democracy and the role of the TUC deregulating the labour market, the rise of self-employment and the individual contract of employment some economic benefits of the reforms unfinished business what would a labour government do? epilogue to part 1. Part 2 New employment policies in the enterprise: introduction to part 2 from industrial relations to human resource management the importance of the customer zero-defect quality and high productivity recruiting and motivating individual employees creating a team spirit profit sharing and co-partnership the open shop and the new trade unionism a new style of management.
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