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The Customer Centric Enterprise · Study

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ChapterThe Customer Centric Enterprise

Mitchell M. Tseng2003

Chapter2003

The Customer Centric Enterprise

Mitchell M. Tseng · Frank Thomas Piller

193 citations·0/0 files stored·Springer eBooks

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Service and Product Innovation Business Strategies and Innovation Corporate Governance and Management

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References

1990The Economics of Modern Manufacturing: Technology, Strategy, and Organization 1957The Theory of Monopolistic Competition 1993From value chain to value constellation: designing interactive strategy.1999Value co-production: intellectual origins and implications for practice and research 1998Variety for sale: Mass customization or mass confusion?1998Economics of Product Development by Users: The Impact of “Sticky” Local Information 2000Approaches to mass customization: configurations and empirical validation 1987Future Perfect

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2010A Typology of Customer Co-Creation in the Innovation Process 2007Mass Customization vs. Mass Production: Variety and Price Competition 2009Standard vs. Custom Products: Variety, Lead Time, and Price Competition 2007Flexible and Reconfigurable Systems: Nomenclature and Review 2009Framing research for service orientation of manufacturers through PSS approaches 2007

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2003Managing High Variety: How to Overcome the Mass Confusion Phenomenon of Customer Co-Designother · 12 shared references 2004Does mass customization pay? An economic approach to evaluate customer integrationarticle · 11 shared references 2005Co-designing modes of cooperation at the customer interface: learning from exploratory researcharticle · 11 shared references 2006Toward a Parsimonious Definition of Traditional and Electronic Mass Customizationarticle · 10 shared references 2002From Economies of Scale towards Economies of Customer Interaction: Value Creation in Mass Customization Based Electronic Commercearticle · 10 shared references 2003Economic Evaluation of Mini-Plants for Mass Customizationchapter · 9 shared references

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Year2003

Typechapter

Published2003-01-01

VenueSpringer eBooks

Languageen

Citations193

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-642-55460-5_1

openalex_workW398915026

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Standardized Configuration Knowledge Representations as Technological Foundation for Mass Customization

2006Activity-based costing as a method for assessing the economics of modularization—A case study and beyond

2009Increasing the Attractiveness of Mass Customization: The Role of Complementary On-line Services and Range of Options