Leading a Multi-Generational Workforce: Understanding Generational Differences for Effective Communication

Abstract

Today’s workforce consists of individuals from four generations each bringing different perspectives and values to the workplace. The purpose of this qualitative study was to examine the generational differences to gain an understanding which may help managers communicate effectively with each generational cohort. This study uses the narrative research method. Following a review of the literature on the subject of multi-generational work teams, the study tells the story of four individuals, one person from each of the four generational cohorts. Each of the individuals has experienced the phenomenon of working on a multi-generational work team. The stories shared reveal the individual’s perspective with regard to values, communication, relationships, and motivation.

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