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1. Understanding Human Resource Management and the Department Manager's Role. 2. Staffing the Department. 3. Position Management: Understanding the Employee's Job. 4. Meeting Departmental Goals: Performance Assessment. 5. Managing Performance Improvement. 6. Employee Safety and Health. 7. Workplace Ethics. 8. The New Millennium Workplace. Appendix A: Preemployment Inquiry Guidelines. Appendix B: Sample Guidelines for Position Classification. Appendix C: IPMA Statement of Principles and Values.
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