Business: An Integrative Framework

Abstract

Part 1: The Integrative Nature of Business Chapter 1.The Nature of BusinessChapter 2.The Scope of Business TodayChapter 3.Decision Makers and Decision MakingChapter 4.The Links Between Business and its StakeholdersPart 2: The Impact of External ForcesChapter 5. Diversity and Social PatternsChapter 6.Economic Forces Chapter 7.Global InfluencesChapter 8.The Impact of Financial Markets and ProcessesChapter 9.The Impact of Legal and Regulatory ForcesChapter 10.The Impact of Industry Structure and DynamicsPart 3: Providing Excellence in Goods and ServicesChapter 11.Determining the Direction of the FirmChapter 12.Providing Value for the CustomerChapter 13.Acquisition and Use of ResourcesChapter 14.Integrating Activities and Building CommitmentChapter 15.The Use of Emerging Technology in Producing Quality Products and ServicesPart 4: Assessment and Continuous ImprovementChapter 16.Measuring PerformanceChapter 17.Promoting Change and Renewal

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