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Perencanaan information technology service management ITSM menggunakan ISO 20000 pada Universitas Terbuka
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Perencanaan information technology service management ITSM menggunakan ISO 20000 pada Universitas Terbuka (2010)Perencanaan information technology servic…ITSM model for very small organisation: an empirical validation (2019)ITSM model for very small org…A Method Framework for Engineering Process Capability Models (2009)IT Service Management: A Cross-national Study of ITIL Adoption (2014)Information technology service management models applied to medium and small organizations: A systematic literature review (2015)
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