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Improving User Experience of Virtual Health Assistants: Scoping Review
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Improving User Experience of Virtual Health Assistants: Scoping Review (2021)Improving User Experience of Virtual Heal…Designing a Chatbot as a Mediator for Promoting Deep Self-Disclosure to a Real Mental Health Professional (2020)Designing a Chatbot as a Medi…Design Features of Embodied Conversational Agents in eHealth: a Literature Review (2020)Design Features of Embodied C…"I Hear You, I Feel You": Encouraging Deep Self-disclosure through a Chatbot (2020)"I Hear You, I Feel You": Enc…Systematic review or scoping review? Guidance for authors when choosing between a systematic or scoping review approach (2018)Systematic review or scoping …Should Machines Express Sympathy and Empathy? 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An Emp…The Uncanny Valley [From the Field] (2012)The Uncanny Valley [From the …MAINTAINING ENGAGEMENT IN LONG-TERM INTERVENTIONS WITH RELATIONAL AGENTS (2010)MAINTAINING ENGAGEMENT IN LON…Establishing and maintaining long-term human-computer relationships (2005)Establishing and maintaining …Establishing the computer–patient working alliance in automated health behavior change interventions (2004)Establishing the computer–pat…Machines and Mindlessness: Social Responses to Computers (2000)Machines and Mindlessness: So…Computers are social actors (1994)Computers are social actorsComputers are social actors (1994)Computers are social actorsRecommendations for Mental Health Chatbot Conversations: An Integrative Review (2025)Recommendations for Mental He…Research on Older Adults’ Interaction with E-Health Interface Based on Explainable Artificial Intelligence (2024)Research on Older Adults’ Int…Designing Virtual Coaching Solutions (2024)Designing Virtual Coaching So…An Artificial Intelligence-Based Virtual Human Avatar Application to Assess the Mental Health of Health Care Professionals: A Validation Study (2024)An Artificial Intelligence-Ba…Psychological insights into the research and practice of embodied conversational agents, chatbots and social assistive robots: a systematic meta-review (2023)Psychological insights into t…Embodied Conversational Agents for Chronic Diseases: Scoping Review (2023)Embodied Conversational Agent…Developing A Conversational Interface for an ACT-based Online Program: Understanding Adolescents’ Expectations of Conversational Style (2023)Developing A Conversational I…Virtual Assistant as an Emotional Support for the Academic Stress for Students of Higher School: A Literature Review (2022)Virtual Assistant as an Emoti…Politeness : Some Universals in Language Usage (1987)Politeness (1987)Affective Computing (1997)Socially Assistive Robotics (2005)Social Robots for Long-Term Interaction: A Survey (2013)My Chatbot Companion - a Study of Human-Chatbot Relationships (2021)Mind, Self, and Society (1967)The Question Concerning Technology, and Other Essays (1977)Anthropomorphism and the social robot (2003)The mind in the machine: Anthropomorphism increases trust in an autonomous vehicle (2014)Understanding perception of algorithmic decisions: Fairness, trust, and emotion in response to algorithmic management (2018)Social penetration: The development of interpersonal relationships (1973)Development and validation of the Working Alliance Inventory. (1989)The physician–patient working alliance (2006)“It doesn’t matter what you are!” Explaining social effects of agents and avatars (2010)Natural language processing in mental health applications using non-clinical texts (2017)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The PHQ-9 (2001)Using thematic analysis in psychology (2006)An Empathy-Driven, Conversational Artificial Intelligence Agent (Wysa) for Digital Mental Well-Being: Real-World Data Evaluation Mixed-Methods Study (2018)Chatbots and Conversational Agents in Mental Health: A Review of the Psychiatric Landscape (2019)Your Robot Therapist Will See You Now: Ethical Implications of Embodied Artificial Intelligence in Psychiatry, Psychology, and Psychotherapy (2019)Scoping studies: towards a methodological framework (2005)Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement (2009)Scoping studies: advancing the methodology (2010)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2021)The PRISMA 2020 statement: an updated guideline for reporting systematic reviews (2021)The PRISMA 2020 statement: An updated guideline for reporting systematic reviews (2021)The media equation: how people treat computers, television, and new media like real people and places (1997)Empathy and Moral Development: Implications for Caring and Justice (2001)Effectiveness of an Empathic Chatbot in Combating Adverse Effects of Social Exclusion on Mood (2020)Emotional Support from AI Chatbots: Should a Supportive Partner Self-Disclose or Not? (2021)Too human and not human enough: A grounded theory analysis of mental health harms from emotional dependence on the social chatbot Replika (2022)The PRISMA Statement for Reporting Systematic Reviews and Meta-Analyses of Studies That Evaluate Health Care Interventions: Explanation and Elaboration (2009)Updated methodological guidance for the conduct of scoping reviews (2020)Updated methodological guidance for the conduct of scoping reviews (2021)Recommendations for the extraction, analysis, and presentation of results in scoping reviews (2022)Interactions With Robots: The Truths We Reveal About Ourselves (2016)A Mass-Produced Sociable Humanoid Robot: Pepper: The First Machine of Its Kind (2018)Almost human? A comparative case study on the social media presence of virtual influencers (2021)Toward an affect-sensitive multimodal human-computer interaction (2003)Artificial intelligence and communication: A Human–Machine Communication research agenda (2019)In AI we trust? 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References

  • 2018PRISMA Extension for Scoping Reviews (PRISMA-ScR): Checklist and Explanation43,318 cited
  • 2018Systematic review or scoping review? Guidance for authors when choosing between a systematic or scoping review approach11,351 cited
  • 2000Machines and Mindlessness: Social Responses to Computers3,990 cited
  • 2012The Uncanny Valley [From the Field]3,525 cited
  • 2017Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial2,713 cited
  • 1994Computers are social actors2,147 cited
  • 2005Establishing and maintaining long-term human-computer relationships1,331 cited
  • 1994Computers are social actors579 cited
  • 2004Establishing the computer–patient working alliance in automated health behavior change interventions493 cited
  • 2018Should Machines Express Sympathy and Empathy? Experiments with a Health Advice Chatbot448 cited
  • 2020"I Hear You, I Feel You": Encouraging Deep Self-disclosure through a Chatbot337 cited
  • 2018Handbook of Relationship Initiation325 cited
  • 2010MAINTAINING ENGAGEMENT IN LONG-TERM INTERVENTIONS WITH RELATIONAL AGENTS246 cited
  • 2013I Can Help You Change! An Empathic Virtual Agent Delivers Behavior Change Health Interventions242 cited

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  • 2020Designing a Chatbot as a Mediator for Promoting Deep Self-Disclosure to a Real Mental Health Professional188 cited
  • 2020Design Features of Embodied Conversational Agents in eHealth: a Literature Review188 cited
  • Cited by

    • 2023Embodied Conversational Agents for Chronic Diseases: Scoping Review51 cited
    • 2023Psychological insights into the research and practice of embodied conversational agents, chatbots and social assistive robots: a systematic meta-review48 cited
    • 2024Research on Older Adults’ Interaction with E-Health Interface Based on Explainable Artificial Intelligence25 cited
    • 2024Designing Virtual Coaching Solutions12 cited
    • 2023Developing A Conversational Interface for an ACT-based Online Program: Understanding Adolescents’ Expectations of Conversational Style9 cited
    • 2022Virtual Assistant as an Emotional Support for the Academic Stress for Students of Higher School: A Literature Review8 cited
    • 2025Recommendations for Mental Health Chatbot Conversations: An Integrative Review7 cited
    • 2024An Artificial Intelligence-Based Virtual Human Avatar Application to Assess the Mental Health of Health Care Professionals: A Validation Study6 cited