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Factors effecting customer satisfaction of mobile banking in Bangladesh: a study on young users' perspective
16 references·9 citing·32 second hop
Factors effecting customer satisfaction of mobile banking in Bangladesh: a study on young users' perspective (2021)Factors effecting customer satisfaction o…Structural Equation Model for Evaluating Factors Affecting Quality of Social Infrastructure Projects (2018)Structural Equation Model for…Marketing to the (new) generations: summary and perspectives (2017)Marketing to the (new) genera…Determinants of intention to use the mobile banking apps: An extension of the classic TAM model (2017)Determinants of intention to …Millennial (Gen Y) Consumer Behavior Their Shopping Preferences and Perceptual Maps Associated With Brand Loyalty (2015)Millennial (Gen Y) Consumer B…Financial Inclusion through Mobile Banking: A Case of Bangladesh (2014)Financial Inclusion through M…Generation Y vs. Baby Boomers: Shopping behavior, buyer involvement and implications for retailing (2013)Generation Y vs. Baby Boomers…Factors Affecting Individuals to Adopt Mobile Banking: Empirical Evidence from the Utaut Model (2012)Factors Affecting Individuals…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia (2010)The Impact of Service Quality…SME banking loyalty (and disloyalty): a qualitative study in Hong Kong (2006)SME banking loyalty (and disl…Consumers’ attitudes towards online and mobile banking in China (2005)Consumers’ attitudes towards …Factors Affecting The Adoption Of Mobile Banking Services (2003)Factors Affecting The Adoptio…Use of partial least squares (PLS) in strategic management research: a review of four recent studies (1999)Use of partial least squares …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Exploring Antecedents of Rural Users’ Continuance of Use Intention Toward Mobile Financial Services in Bangladesh: Deployment of Expectation Confirmation Model (2025)Exploring Antecedents of Rura…An Interplay Between Digital Banking Services, Perceived Risks, Customers’ Expectations, and Customers’ Satisfaction (2025)An Interplay Between Digital …Nexus between perception, purpose of use, technical challenges and satisfaction for mobile financial services: theory and empirical evidence from Bangladesh (2024)Nexus between perception, pur…What factors influence the usage of mobile banking among digital natives? 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(1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Individual Trust in Online Firms: Scale Development and Initial Test (2002)Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective (2009)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Testing Structural Equation Models. 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150 cited
  • 2003Factors Affecting The Adoption Of Mobile Banking Services102 cited
  • 2014Financial Inclusion through Mobile Banking: A Case of Bangladesh74 cited
  • Cited by

    • 2023The effects of perceived value dimensions on customer satisfaction and loyalty: a comparison between traditional banks and fintechs63 cited
    • 2023Online Banking Service Practices and Its Impact on E-Customer Satisfaction and E-Customer Loyalty in Developing Country of South Asia-Nepal45 cited
    • 2024Nexus between perception, purpose of use, technical challenges and satisfaction for mobile financial services: theory and empirical evidence from Bangladesh35 cited
    • 2023What factors influence the usage of mobile banking among digital natives?21 cited
    • 2023Fintech adoption dynamics in a pandemic: An experience from some financial institutions in Nigeria during COVID-19 using machine learning approach19 cited
    • 2023EXAMINING CRITICAL FACTORS INFLUENCING GENERATION Z’S ACCEPTANCE OF MOBILE PAYMENT SYSTEMS IN BANGLADESH: A UTAUT MODEL ANALYSIS15 cited
    • 2023Customer Satisfaction and Intention to Use Mobile Financial Services: A Systematic Literature Review12 cited
    • 2025An Interplay Between Digital Banking Services, Perceived Risks, Customers’ Expectations, and Customers’ Satisfaction11 cited
    • 2025Exploring Antecedents of Rural Users’ Continuance of Use Intention Toward Mobile Financial Services in Bangladesh: Deployment of Expectation Confirmation Model6 cited