Articlegold2021

The Impact of Information Systems Implementation in the Greek Manufacturing Enterprises

Paraskevi Kapetanopoulou · Antigoni Kouroutzi · Sofia Anastasiadou

22 citations0/0 files storedApplied Sciences

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ERP Systems Implementation and Impact Information Technology Governance and Strategy Corporate Governance and Management

Abstract

Purpose—The purpose of this study is to assess the impact of Information Systems (ISs) implementation in Greek industry. The main issues that are explored through this survey in regards to IS adoption are the financial and nonfinancial benefits that are derived due to IS adoption. The study also investigates the effect that IS adoption had in several business areas in regards to the factor of financial performance. Design/methodology/approach—The survey that was conducted was questionnaire based. Of the 96 valid responses that were received, 83 of them implemented at least one IS. Those 83 responses were analyzed statistically. Several statistical tools were used for that, such as: nonparametric χ2 tests for homogeneity, Cronbach Alpha method for the reliability of the questionnaire, and Mann–Whitney U tests. Findings—The results suggest that the majority of industry in Greece has implemented—at least—the ERP to conduct their business. In addition, most of them use a combination of not more than three ISs. The respondents are also satisfied by the financial impact of IS adoption. Inventory and warehouse management, along with customer service, were most positively affected by IS implementation. On the other hand, returned products reduction and the relationship with the suppliers were less positively affected by IS adoption. Research limitation/implications—The study has a limitation of being conducted in North Greece and not in the whole country. Originality/value—The paper constitutes an empirical research in regarding the financial and nonfinancial contribution of IS adoption in Greek industry. There are rather limited studies that have been conducted in Greece regarding IS implementation and the impact it poses in business affairs. The financial crisis along with the political instability that Greece has faced in the last decade makes it interesting to explore the influence of IS adoption in manufacturing enterprises. Usually, those studies are conducted in more developed countries where the financial and political environment is more stable.

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References

2006The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations 2017What drives ICT adoption by SMEs? Evidence from a large-scale survey in Greece 2006Enterprise resource planning survey of Korean manufacturing firms 2008Information sharing, buyer‐supplier relationships, and firm performance 2013Accounting benefits and satisfaction in an ERP environment 2007The use of information systems for logistics and supply chain management in South East Europe: Current status and future direction☆2013Supply chain management and financial performance: literature review and future directions 2015Critical success factors for implementation of supply chain management in Indian small and medium enterprises and their impact on performance

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