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Commentary: the unintended consequences of digital service technologies
16 references·2 citing·53 second hop
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(2004)Dissecting the Social (2005)New directions in equity research. (1973)Making good: How ex-convicts reform and rebuild their lives. (2001)The dragons of inaction: Psychological barriers that limit climate change mitigation and adaptation. (2011)
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References

  • 1957Techniques of Neutralization: A Theory of Delinquency5,839 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1936The Unanticipated Consequences of Purposive Social Action2,522 cited
  • 2012Transformative service research: An agenda for the future996 cited
  • 2017Social Media Use and Perceived Social Isolation Among Young Adults in the U.S.887 cited
  • 2016Social Networking Sites, Depression, and Anxiety: A Systematic Review724 cited
  • 2019Corporate digital responsibility569 cited
  • 2018Diversity Initiative Effectiveness: A Typological Theory of Unintended Consequences459 cited
  • 2018Regulating Airbnb: how cities deal with perceived negative externalities of short-term rentals404 cited
  • 2018Design for service inclusion: creating inclusive service systems by 2050354 cited
  • 2016What is a True Gamer? The Male Gamer Stereotype and the Marginalization of Women in Video Game Culture342 cited
  • 2019Measurement and Conceptualization of Gaming Disorder According to the World Health Organization Framework: the Development of the Gaming Disorder Test304 cited
  • 2019Addiction to Social Media and Attachment Styles: A Systematic Literature Review283 cited
  • 2017Internet Addiction, Psychological Distress, and Coping Responses Among Adolescents and Adults

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238 cited
  • 2017Investigating relationships between video gaming, spectating esports, and gambling181 cited
  • 2017Commentary: vulnerable consumers in service settings175 cited
  • Cited by

    • 2022Seeking the resilience of service firms: a strategic learning process based on digital platform capability45 cited
    • 2023SDG commentary: economic services for work and growth for all humans34 cited