References

• 2007Theory Building From Cases: Opportunities And Challenges16,654 cited
• 2001DEFINING SUPPLY CHAIN MANAGEMENT5,167 cited
• 2007Qualitative Research Designs3,109 cited
• 1992Understanding and Validity in Qualitative Research2,951 cited
• 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
• 1997Sampling in qualitative research. Purposeful and theoretical sampling; merging or clear boundaries?2,402 cited
• 1998Grounded Theory Methodology1,435 cited
• 1978The Case Study Method in Social Inquiry1,426 cited
• 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations982 cited
• 2011The role of consumer–brand identification in building brand relationships685 cited
• 1996The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions512 cited
• 2017Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me445 cited
• 2017Agribusiness supply chain risk management: A review of quantitative decision models435 cited
• 2019A systematic review of brand transgression, service failure recovery and product-harm crisis: integration and guiding insights