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ArticlePredicting continuance intention to fintech chatbot

Stanley Y. B. Huang2022

Article2022

Predicting continuance intention to fintech chatbot

Stanley Y. B. Huang · Chih-Jen Lee

98 citations·0/0 files stored·Computers in Human Behavior

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty AI in Service Interactions

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1991The theory of planned behavior 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.2014A new criterion for assessing discriminant validity in variance-based structural equation modeling 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1986Research in Organizational Behavior.2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1

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Details

Year2022

Typearticle

Published2022-01-01

VenueComputers in Human Behavior

ISSN-L0747-5632

Languageen

Citations98

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1016/j.chb.2021.107027

openalex_workW4205147706

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