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A Literature Survey of Recent Advances in Chatbots
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A Literature Survey of Recent Advances in Chatbots (2022)A Literature Survey of Recent Advances in…Customer service chatbots: Anthropomorphism and adoption (2020)Customer service chatbots: An…An Overview of Chatbot Technology (2020)An Overview of Chatbot Techno…Retracted: Generative model chatbot for Human Resource using Deep Learning (2019)Retracted: Generative model c…Intention to Use Intelligent Conversational Agents in e-Commerce among Malaysian SMEs: An Integrated Conceptual Framework Based on Tri-theories including Unified Theory of Acceptance, Use of Technology (UTAUT), and T-O-E (2019)Intention to Use Intelligent …Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions (2019)Humanizing chatbots: The effe…Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases (2019)Frontiers: Machines vs. Human…Conversing with Personal Digital Assistants: on Gender and Artificial Intelligence (2018)Conversing with Personal Digi…Why People Use Chatbots (2017)Why People Use ChatbotsChameleons in imagined conversations: A new approach to understanding coordination of linguistic style in dialogs (2011)Chameleons in imagined conver…I.—COMPUTING MACHINERY AND INTELLIGENCE (1950)I.—COMPUTING MACHINERY AND IN…The Perception by University Students of the Use of ChatGPT in Education (2023)The Perception by University …AI Chatbots in Digital Mental Health (2023)AI Chatbots in Digital Mental…Using Chatbots as AI Conversational Partners in Language Learning (2022)Using Chatbots as AI Conversa…A History of Western Philosophy. 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How Consumers Respond to the Influence of Virtual Influencers (2022)Educational Design Principles of Using AI Chatbot That Supports Self-Regulated Learning in Education: Goal Setting, Feedback, and Personalization (2023)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)Norm theory: Comparing reality to its alternatives. (1986)An Emerging Theory of Avatar Marketing (2021)The Determinants of Salesperson Performance: A Meta-Analysis (1985)Artificial Intelligence in Service (2018)Algorithm appreciation: People prefer algorithmic to human judgment (2019)Contributions and Risks of Artificial Intelligence (AI) in Building Smarter Cities: Insights from a Systematic Review of the Literature (2020)I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents (2020)Artificial intelligence (AI) applications for marketing: A literature-based study (2022)On seeing human: A three-factor theory of anthropomorphism. (2007)Measurement Instruments for the Anthropomorphism, Animacy, Likeability, Perceived Intelligence, and Perceived Safety of Robots (2008)Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption (2020)Human vs. AI: Understanding the impact of anthropomorphism on consumer response to chatbots from the perspective of trust and relationship norms (2022)Understanding the user satisfaction and loyalty of customer service chatbots (2022)Computing Machinery and Intelligence (1950) (2004)An Overview of Chatbot-Based Mobile Mental Health Apps: Insights From App Description and User Reviews (2023)ChatGPT versus engineering education assessment: a multidisciplinary and multi-institutional benchmarking and analysis of this generative artificial intelligence tool to investigate assessment integrity (2023)Systematic review and meta-analysis of AI-based conversational agents for promoting mental health and well-being (2023)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An Empathy-Driven, Conversational Artificial Intelligence Agent (Wysa) for Digital Mental Well-Being: Real-World Data Evaluation Mixed-Methods Study (2018)Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions (2018)Real conversations with artificial intelligence: A comparison between human–human online conversations and human–chatbot conversations (2015)Artificial Intelligence (AI) Student Assistants in the Classroom: Designing Chatbots to Support Student Success (2022)Education in the Era of Generative Artificial Intelligence (AI): Understanding the Potential Benefits of ChatGPT in Promoting Teaching and Learning (2023)Higher education students’ perceptions of ChatGPT: A global study of early reactions (2025)What is the impact of mental health-related stigma on help-seeking? A systematic review of quantitative and qualitative studies (2014)Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial (2017)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)AI Chatbots for Mental Health: A Scoping Review of Effectiveness, Feasibility, and Applications (2024)Are lonely youngsters turning to chatbots for companionship? The relationship between chatbot usage and social connectedness in Danish high-school students (2024)Ethical Considerations in Artificial Intelligence Interventions for Mental Health and Well-Being: Ensuring Responsible Implementation and Impact (2024)
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References

  • 1950I.—COMPUTING MACHINERY AND INTELLIGENCE10,644 cited
  • 2019Frontiers: Machines vs. Humans: The Impact of Artificial Intelligence Chatbot Disclosure on Customer Purchases1,147 cited
  • 2019Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions1,145 cited
  • 2020An Overview of Chatbot Technology1,129 cited
  • 2017Why People Use Chatbots788 cited
  • 2020Customer service chatbots: Anthropomorphism and adoption696 cited
  • 2011Chameleons in imagined conversations: A new approach to understanding coordination of linguistic style in dialogs329 cited
  • 2019Intention to Use Intelligent Conversational Agents in e-Commerce among Malaysian SMEs: An Integrated Conceptual Framework Based on Tri-theories including Unified Theory of Acceptance, Use of Technology (UTAUT), and T-O-E70 cited
  • 2018Conversing with Personal Digital Assistants: on Gender and Artificial Intelligence66 cited
  • 2019Retracted: Generative model chatbot for Human Resource using Deep Learning30 cited

Cited by

  • 2023The Perception by University Students of the Use of ChatGPT in Education451 cited
  • 2022Using Chatbots as AI Conversational Partners in Language Learning442 cited
  • 2023AI Chatbots in Digital Mental Health212 cited

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