Ethical Issues in Social Work and Technology

Abstract

Digital technology has created unprecedented options for the delivery of social work services. Increasing numbers of practitioners are relying fully or partially on various forms of digital and other technological options to serve people who are struggling with a wide range of challenges, including mood disorders, anxiety, addictions, and relationship issues. Social work practice is no longer limited to office-based, in-person meetings with clients; in the early 21st century large numbers of social workers are using video counseling, email chat, social networking websites, text messaging, avatar-based platforms, self-guided web-based interventions, smartphone apps, and other technology to provide services to clients, some of whom they never meet in person. Social workers also rely on technology to search for information about clients online and to store sensitive information in electronic records.

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