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The Effect of Overspending on Tariff Choices and Customer Churn: Evidence From Mobile Plan Choices
16 references·1 citing·49 second hop
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(2015)Do Consumers Choose the Right…Social network analysis for customer churn prediction (2013)Social network analysis for c…Adverse Selection and Inertia in Health Insurance Markets: When Nudging Hurts (2013)Adverse Selection and Inertia…A Joint Model of Usage and Churn in Contractual Settings (2013)A Joint Model of Usage and Ch…Sinking, Swimming, or Learning to Swim in Medicare Part D (2012)Sinking, Swimming, or Learnin…Cellular Service Demand: Biased Beliefs, Learning, and Bill Shock (2012)Cellular Service Demand: Bias…Customer churn prediction in telecommunications (2011)Customer churn prediction in …Designing Pricing Contracts for Boundedly Rational Customers: Does the Framing of the Fixed Fee Matter? 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References

  • 2006Paying Not to Go to the Gym1,187 cited
  • 2013Adverse Selection and Inertia in Health Insurance Markets: When Nudging Hurts705 cited
  • 2006Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models574 cited
  • 2006Paying Too Much and Being Happy about It: Existence, Causes, and Consequences of Tariff-Choice Biases392 cited
  • 2011Customer churn prediction in telecommunications344 cited
  • 2008Designing Pricing Contracts for Boundedly Rational Customers: Does the Framing of the Fixed Fee Matter?332 cited
  • 2017Retention Futility: Targeting High-Risk Customers Might be Ineffective292 cited
  • 2012Cellular Service Demand: Biased Beliefs, Learning, and Bill Shock267 cited
  • 2003Choosing the Wrong Calling Plan? Ignorance and Learning236 cited
  • 2017Positive Spillovers and Free Riding in Advertising of Prescription Pharmaceuticals: The Case of Antidepressants199 cited
  • 2012Sinking, Swimming, or Learning to Swim in Medicare Part D182 cited
  • 2013Social network analysis for customer churn prediction164 cited
  • 2020Managing Churn to Maximize Profits132 cited
  • 2015The Perils of Proactive Churn Prevention Using Plan Recommendations: Evidence from a Field Experiment119 cited

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2013
A Joint Model of Usage and Churn in Contractual Settings
102 cited
  • 2015Do Consumers Choose the Right Credit Contracts?96 cited
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    • 2023Competitive pricing of complementary telecommunication services with subscriber churn in a duopoly8 cited