SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Peran Kepuasan Sebagai Variabel Mediasi Kualitas Layanan dan Kepercayaan Nasabah terhadap Loyalitas Nasabah Bank Syariah
11 references·0 citing·33 second hop
Peran Kepuasan Sebagai Variabel Mediasi Kualitas Layanan dan Kepercayaan Nasabah terhadap Loyalitas Nasabah Bank Syariah (2021)Peran Kepuasan Sebagai Variabel Mediasi K…Pengaruh Kualitas Layanan terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan sebagai Variabel Intervening (Studi pada Pelanggan Dunkin’ Donuts di Surabaya dan Sidoarjo) (2018)Pengaruh Kualitas Layanan ter…Metode Penelitian Kuantitatif (2018)Metode Penelitian KuantitatifIslamic Bank Service Quality and Its Impact on Indonesian Customers’ Satisfaction and Loyalty (2018)Islamic Bank Service Quality …PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH BANK SYARIAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING (2017)PENGARUH KUALITAS LAYANAN TER…Tingkat Kepuasan Nasabah Terhadap Kualitas Layanan Perbankan Syariah di Yogyakarta (2016)Tingkat Kepuasan Nasabah Terh…Effects of Service Quality, Customer Trust and Customer Religious Commitment on Customers Satisfaction and Loyalty of Islamic Banks in East Java (2015)Effects of Service Quality, C…PENGARUH KUALITAS LAYANAN, KEPUASAN NASABAH DAN CITRA BANK TERHADAP LOYALITAS NASABAH BANK MUAMALAT DI SURABAYA (2012)PENGARUH KUALITAS LAYANAN, KE…PENGARUH KEPERCAYAAN, KOMITMEN, KOMUNIKASI, PENANGANAN MASALAH DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH BANK MUAMALAT DI SURABAYA (2011)PENGARUH KEPERCAYAAN, KOMITME…Relationship marketing and customer loyalty (2007)Relationship marketing and cu…Riset pemasaran : pendekatan terapan (2004)Riset pemasaran : pendekatan …An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty (1993)An Examination of the Effect …Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)Whence Consumer Loyalty? (1999)Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty – A case study of home appliances business (2016)Impact of website attributes on customer engagement in banking: a solicitation of stimulus-organism-response theory (2020)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)Dasar-Dasar Pemasaran Bank Syariah (2012)MANAJEMEN BANK SYARIAH (2016)Analisis Pengaruh Shariah Compliance dan Assurance terhadap Kepuasan Nasabah BMT Barokatul Umah di Kabupaten Merauke (2018)Determinant factors of market share: evidence from the Indonesian Islamic banking industry (2018)Metode penelitian manajemen (2018)Pengaruh Kualitas Layanan dan Kualitas Produk Terhadap Kepuasan Nasabah Bank (2020)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Analisis Jalur Pengaruh Kualitas Pelayanan dan Citra Perusahaan Terhadap Loyalitas Nasabah Melalui Kepuasan Nasabah Sebagai Variabel Intervening di Bank BNI Syariah (2020)Pengaruh Kualitas Layanan Dan Promosi Penjualan Terhadap Kepuasan Dan Loyalitas Pelanggan Menggunakan Online Food Delivery Service Di Bali (2021)Service Quality (SERVQUAL) Dimensions on Customer Satisfaction: Empirical Evidence from Bank Study (2021)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia (2019)The effects of CARTER model on attitudinal loyalty in Islamic banks (2020)Examining factors that boost intention and loyalty to use Fintech post-COVID-19 lockdown as a new normal behavior (2021)Service loyalty (2002)An index method for measurement of customer satisfaction (2004)Understanding Relationship Marketing Outcomes (2002)The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)THE EFFECT OF BANK IMAGE AND TRUST ON LOYALITY MEDIATED BY CUSTOMER SATISFACTION (2015)PENGARUH PENGGUNAAN VIDEO PEMBELAJARAN TERHADAP PENINGKATAN HASIL BELAJAR MAPEL IPA DI MIN KROYA CIREBON (2016)An Analysis of University Students’ Perspective On Online Learning in The Midst of Covid-19 Pandemic (2020)Metode Penelitian Kualitatif Studi Pustaka (2022)Analisa Pengaruh Citra Merek (Brand Image) Dan Kepercayaan Merek (Brand Trust) Terhadap Loyalitas Merek (Brand Loyalty) ADES PT. Ades Alfindo Putra Setia (2014)Analysis Factors Influencing Financial Management Behaviour (2018)Influence of Brand Awareness, Brand Association, Perceived Quality, and Brand Loyalty of Shopee on Consumers’ Purchasing Decisions (2022)
this work references cited by second hop

References

  • 2018Metode Penelitian Kuantitatif7,811 cited
  • 1993An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty893 cited
  • 2007Relationship marketing and customer loyalty631 cited
  • 2004Riset pemasaran : pendekatan terapan251 cited
  • 2018Islamic Bank Service Quality and Its Impact on Indonesian Customers’ Satisfaction and Loyalty90 cited
  • 2016Tingkat Kepuasan Nasabah Terhadap Kualitas Layanan Perbankan Syariah di Yogyakarta53 cited
  • 2017PENGARUH KUALITAS LAYANAN TERHADAP LOYALITAS NASABAH BANK SYARIAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING52 cited
  • 2012PENGARUH KUALITAS LAYANAN, KEPUASAN NASABAH DAN CITRA BANK TERHADAP LOYALITAS NASABAH BANK MUAMALAT DI SURABAYA23 cited
  • 2011PENGARUH KEPERCAYAAN, KOMITMEN, KOMUNIKASI, PENANGANAN MASALAH DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH BANK MUAMALAT DI SURABAYA22 cited
  • 2015Effects of Service Quality, Customer Trust and Customer Religious Commitment on Customers Satisfaction and Loyalty of Islamic Banks in East Java21 cited
  • 2018Pengaruh Kualitas Layanan terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan sebagai Variabel Intervening (Studi pada Pelanggan Dunkin’ Donuts di Surabaya dan Sidoarjo)20 cited

Cited by

No citing works inside the corpus for this window.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work