Business process analysis of programmer job role in software development using process mining

Abstract

In software development, the contribution of each role is needed to run the business process according to the expected goals. This research was conducted to identify the programmer’s contribution in the software engineering course. Based on the record of commit data through collaboration tools, it was found that programmers contributed less when compared to project managers and analysts. So, it is necessary to discover the programmer’s workflow. Process mining techniques were used in this study to obtain a flow based on the event log generated by the collaboration tools. The results of this study were on average; each team carried out 4-6 activities. Based on SEQUAL framework, whether syntactic, semantic, or pragmatic, there are issues that occur, including deadlocks, lack of synchronization, superfluous activity, labeling issues, line crossing, and crooked alignment. Handling the quality issue of the process can improve the role of programmers and all members of the software development team.

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