The feasibility and acceptability of digital technology for health and wellbeing in social housing residents in Cornwall: A qualitative scoping study

Sarah Ann Buckingham · Tim Walker · Karyn Morrissey

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Technology Use by Older Adults Mobile Health and mHealth Applications ICT in Developing Communities

Abstract

OBJECTIVE: The aim of this study was to explore the feasibility and acceptability of digital technology for improving health and wellbeing in social housing residents living in a deprived area in Cornwall, England. METHODS: Qualitative scoping study with focus groups and telephone interviews (23 participants in total). Focus groups and interviews were audio-recorded, transcribed verbatim and analysed thematically. RESULTS: Levels of use and experience with digital technology were diverse in this group, ranging from 'willing and unable' to 'expert' on a self-perceived scale. Overall, participants had positive perceptions of technology and were keen to try new technologies. Five categories of factors influencing technology use were identified: functional, physical / health, psychological and attitudinal, technology-associated barriers, and privacy, safety and security. Preferred types of digital technology were wearable activity monitors (e.g. Fitbit®), virtual assistants (e.g. Amazon Alexa) and social messaging (e.g. WhatsApp). There was a strong consensus that technology should be easy to use and should have a clear purpose. There was a need to improve awareness, knowledge and confidence in technology use and participants desired further training and support. CONCLUSIONS: There is a need and desire to use digital technology to improve health, wellbeing and social connectedness in social housing residents in Cornwall. The findings will be used to inform a digital training and support programme for the participants of the Smartline project. This study also serves as a template for future research that seeks to scope the feasibility and acceptability of different digital interventions in similar populations.

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2006Using thematic analysis in psychology 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 2009Qualitative methods for health research 2004Comparing Telephone and Face-to-Face Qualitative Interviewing: a Research Note 2016Understanding and Promoting Effective Engagement With Digital Behavior Change Interventions 2016The Effect of Information Communication Technology Interventions on Reducing Social Isolation in the Elderly: A Systematic Review 2016Interventions to reduce social isolation and loneliness among older people: an integrative review

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