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This article focuses on the importance of providing training and education activities for staff in the hospitality industry. The article discusses some of the functions of a human resource management system, the benefits of personnel training for both employees and managers and organizations. The text also provides statistics on the topic. Specific ways of improvement are proposed in order to eliminate shortcomings and to improve the efficiency of hotels in general. Recruitment of new personnel and ways of improving the work of those already employed in the field are of particular importance in the planning and management of personnel. The relevance of the article is due to the low percentage of hotels in the Russian Federation involved in the development and formation of a stable personnel training system. Hotels occupy a rather important place in the social sphere of the country and provide tourists with comfortable accommodation and meals, which satisfy their primary needs. If we consider the hotel as a business, then the service personnel, or rather, well-qualified employees, are a kind of profit. In any work, a person remains the most important resource. Hotels are designed and built by man, they create comfortable conditions for both rest and work. But the activities of the organization do not end there. The next step is recruiting staff. As you know, good staff is 80 % of success in any organization. Therefore, it is very important that each employee is sufficiently qualified. It is the attitude of the staff to the guest that makes him the attitude to the hotel. The systematized, standardized and precise work of the qualified personnel guarantees the successful operation of the hotel. The issue of quality service is quite relevant.
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