How to Recover the Labor Force of the Tourism Industry after the Global Health Crisis? : A Study in Vietnam

Abstract

This research concerns the huge damage already caused by the health crisis to the tourism industry – and the future risks, especially in respect of the labor-force, as this is seen as the prime factor in determining the success of a service industry. This study attempts to clarify the vital objectives: (1) Synthesizing the immediate responses of governments and enterprises in the way they protect, support, and retain the tourism workforce across countries; (2) Ways to improve the training strategy of educational institutions and how tourism businesses develop a resource consolidation strategy to respond to sensitive markets and crises similar to the current one. Experts participating in a semi-structured interview include principals of the largest universities and leading tourism enterprise managers. The main results include a comprehensive set of solutions to deal with future crises, risk management in the tourism industry; universities focus on numerous innovations in curriculum and training quality, a diverse set of solutions to protect, maintain and strengthen human resources from tourism businesses, which focus on increasing insurance packages for employees, downsizing the personnel apparatus in the back office, increase multi-skilled, improve skill to work from home.

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