Indicators for TQM 4.0 model: Delphi Method and Analytic Hierarchy Process (AHP) analysis

Thi Anh Van Nguyen · David Tuček · Nhat Tan Pham

78 citations0/0 files storedTotal Quality Management & Business Excellence

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality and Supply Management Digital Transformation in Industry Management Systems and Quality Improvement

Abstract

Anchoring on Socio-technical system (STS) theory, this study applied Delphi and analytic hierarchy process (AHP) techniques to explore the key factors and specific indicators of the TQM 4.0 model implementation in manufacturing enterprises. An analysis of two Delphi rounds through experts who are academia, consultants, and production/quality supervisors/managers found ten factors and 41 indicators. In the third round, the study weighted the importance of each factor and indicator through an analysis of the AHP technique. The research suggested that social factors were more important than technical factors. Importantly, the findings indicated three key factors of the TQM 4.0 model, including top management, quality culture 4.0, and integrating sustainable development. Furthermore, the study revealed that top management commitment, quality-driven mindfulness, and employee empowerment were specified as the most critical indicators of the TQM 4.0 model. Results could be valuable for both researchers and practitioners in assessing TQM 4.0 implementation in the manufacturing sector in the future .

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 78 citations exist upstream.

References

1990How to make a decision: The analytic hierarchy process 1963An Experimental Application of the DELPHI Method to the Use of Experts 1995Delphi: A Versatile Methodology for Conducting Qualitative Research 2013Advancing socio-technical systems thinking: A call for bravery 1997Attaining Flexible Stability by Integrating Total Quality Management and Socio-Technical Systems Theory

Cited by

2023Selection of the best Big Data platform using COBRAC-ARTASI methodology with adaptive standardized intervals 2022Soft and Hard Total Quality Management Practices Promote Industry 4.0 Readiness: A SEM-Neural Network Approach 2023Investigating changes of total quality management principles in the context of Industry 4.0: Viewpoint from an emerging economy 2023Antecedents of green brand equity: Delphi method and Analytic Hierarchy Process analysis 2024Strategic conceptualization and operationalization of digital orientation to support organizational TQM performance 2025Identifying and Prioritising Public Space Demands in Historic Districts: Perspectives from Tourists and Local Residents in Yangzhou 2024IMPACTS OF DIGITAL TRANSFORMATION ON FINANCIAL PERFORMANCE: EVIDENCE FROM VIETNAM

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.